Delete your account

What gets deleted

When you confirm deletion we remove, within 30 days:

• Your user profile (name, email, phone, profile photo, hashed password).
• Your business settings (business name, logo, address, tax ID, bank details).
• Every invoice, quote, customer, vendor, product, expense, payment, time entry, credit note, bill, and purchase order attached to your workspace.
• Every receipt photo and attachment you uploaded.
• Your push notification tokens, biometric preferences, and session history.
• Your audit trail and activity log entries.

What we keep (and why)

• Anonymised transaction records that the Nigerian Federal Inland Revenue Service and Canadian Revenue Agency require us to retain for up to 6 years. These records contain amounts and dates only — no personal identifiers.
• Records involved in active legal proceedings, if any, until those proceedings conclude.

Everything else is permanently and irreversibly deleted. We cannot restore a deleted account — if you have data you want to keep, export it first (Settings → Export).

Option 1 — Delete from inside the app (fastest)

Open the bill.i.ng app, then tap:

More → Settings → Delete account

You'll be asked to confirm with your password. The deletion is queued immediately.

Option 2 — Delete from the web

Sign in at https://app.bill.i.ng and visit Settings → Delete account. You'll be asked to confirm with your password.

Option 3 — Request deletion by email

If you cannot access your account (for example you've lost your password and are unable to reset it), email [email protected] from the email address on your account. Include:

• Your account email address.
• Your business subdomain, if you know it (for example acme.bill.i.ng).
• The sentence “I want to delete my bill.i.ng account and all associated data.”

We verify identity via the account email address and confirm back within 7 days. If we cannot verify you are the account holder we will not proceed — this is to protect you from impersonation attempts.