Support
We're here to help you get the most out of Bill.i.ng.
Contact Us
If you need assistance, have questions, or want to report an issue, you can reach our support team at:
- Email: [email protected]
- Response time: We typically respond within 24 hours on business days.
Frequently Asked Questions
How do I create my first invoice?
After signing in, navigate to Invoices and tap New Invoice. Add your customer, line items, and send it directly via email or share link.
How do I manage my subscription?
Go to Settings → Billing in the web app to view your current plan, upgrade, or manage your subscription. Subscription management is handled through our web portal at app.bill.i.ng.
How do I delete my account?
You can request account deletion from the mobile app under More → Delete Account, or from the web app under Settings. Your data will be scheduled for permanent deletion and processed by our team. You'll receive a confirmation email once the deletion is complete.
Can I use Bill.i.ng on my phone?
Yes! Bill.i.ng is available on both iOS and Android. You can also access the full web app at app.bill.i.ng from any browser.
Is my data secure?
Yes. All data is encrypted in transit (TLS/SSL) and at rest. Each business account has an isolated database. We never share your data with third parties. See our Privacy Policy for details.
What currencies and payment methods are supported?
Bill.i.ng supports multiple currencies including NGN, USD, GBP, EUR, and more. Payment methods include bank transfer, cash, card, mobile money, and online payment via Paystack.
System Status
Bill.i.ng maintains 99.9% uptime. If you're experiencing issues connecting to the service, please contact us at [email protected].